Paycheck Protection Program (PPP)
April 6th, 2020
To Our Valued Customers:
We hope all of you and your families are safe and healthy!
The events of the last month have brought about uncertainty to every day life. As a business owner, you may have to confront some difficult choices and unique challenges: how to make payroll, how to pay rent, how to keep employees safe and more.
We are in this together.
We can be assured that homeowners will continue to rely on HVAC contractors to provide comfort and a healthy home. We operate in a resilient industry that has weathered turmoil before.
We want to help you learn and act on this opportunity.
We have developed a straight-forward Q&A to help you navigate the PPP process should it become necessary. Please note that this program is still evolving and banks are now interpreting key provisions. We encourage you to reach out to your bank for additional details.
As we navigate the personal and economic challenges posed by COVID-19, we draw strength knowing that our partnership with you will endure. To that end, we encourage you to consider the many technology solutions we have available that enable you to seamlessly engage with us and homeowners alike.
We are guided by a simple philosophy: when our customers win, we win. Together we will get through these challenges together.
Sincerely,
Curt Fisher, President, CE South Texas
Important Notification to Our Customers RE: Cash Transactions
March 24th, 2020
Effective Wednesday March 25th, CE South Texas will no longer be accepting cash payments.
In these trying times CE understands that alternative means of payment are needed. Our credit department is re-evaluating previous applications and would like to work with you and your company to get you the credit you need.
Please contact our credit department at [email protected] to begin the process.
Important Notification to Our Customers
March 20th, 2020
To Our CE Community:
As the situation with COVID-19 continues to evolve, the health and well-being of our employees and customers continue to be our top priority while continuing to service your important HVAC needs. We recognize that during this period, it will be more essential than ever that our industry provides clean and comfortable conditions to both consumers and institutions.
We have taken several steps earlier in March to safeguard the health of our employees and customers. These included the implementation of CDC preparedness and prevention recommendations in all our facilities and minimizing in-person group events, such as training, turning to virtual options where possible.
However, we feel it is now necessary to add another layer of protection to our employees and customers by implementing new branch procedures beginning Monday, March 23rd that will allow for a zero contact customer experience. Under this new process, customers will not enter our facilities and our branch personnel will take your parts, supplies, and equipment orders out directly to your vehicle. The specifics may vary slightly by location but all of our facilities will be adhering to the following procedure:
- Have your employee call or text the store when they arrive to notify our branch personnel they are ready to receive your order; upon this notification, our branch personnel will deliver your items directly to your vehicle
- As always, you are welcome to utilize your established open account for payment and if you do not have an open account we can set you up very quickly and easily with our streamlined onboarding process. If you choose to pay by credit card, payment will be accepted when your online order is placed or the card number can be provided by phone. We ask that you please avoid cash and check transactions as much as possible, we will be modifying our procedures for those forms of payment shortly
- In lieu of physically signing for pick-up, our branch personnel will ask for your employees valid photo ID and record their name to document receipt. In addition, we urge you to take full advantage of CE's online tools available for use 24/7/365, which have well-positioned us for business continuity in moments like this. These include our eCommerce Storefront, CE's Contractor Assist app, and CE Statements.
The spread of this disease and the suffering and disruption it brings is reason for concern and we share that concern as a CE community. Our teams are committed to enabling our customers to continue to address the critical needs of our industry, particularly during this time.
We appreciate your business and flexibility as we work to strike a balance between service and safety. We also welcome any questions or suggestions you may have and ask that you please communicate any feedback to your local CE sales team or through our Contractor Assist app. Thank you in advance for your patience and partnership through these challenging times.
Sincerely,
The CE Team
